FAQs

We have been in the market since 1998, proudly serving the UAE with our own fleet of premium vehicles and professional chauffeurs. Our focus is on reliability, comfort, and consistent service quality.

Even though the city has many taxis and ride-hailing apps, most don’t offer fixed rates or luxury comfort. Pilot & Car guarantees transparent pricing, trained chauffeurs, and high-standard vehicles every time.

We own and operate our fleet directly, ensuring every vehicle is well-maintained, every driver is licensed, and every ride is punctual and professional.

Pilot & Car has been operating since 1998, building trust with thousands of satisfied clients across Dubai, Abu Dhabi, and other Emirates.

Yes. We are fully licensed under UAE transport regulations, with all vehicles and chauffeurs approved and insured according to government standards.

You can book directly on our user-friendly website, call us at +971 4 222 3201, or message us on WhatsApp +971 50 785 2656 for instant assistance.

Not at all. Prices listed on our website include the driver, fuel, and tax. Any additional hours are charged at the agreed hourly rate only.

Yes. Based on vehicle availability, we offer same-day and urgent bookings. Simply message us on WhatsApp +971 50 785 2656 for fast scheduling.

Yes. You can book vehicles for several days, weeks, or even months. This is ideal for business travel, corporate events, or family visits.

We accept major credit cards, bank transfers, and cash payments. Corporate clients can also request invoicing for regular use.

We provide chauffeur services, airport transfers, car rentals with driver, limousine hire, bus rentals, and van hire across all UAE locations.

Yes. We provide flexible packages for every duration, hourly for short trips, daily for tours, and monthly for long-term corporate or personal use.

Our fleet includes luxury sedans, SUVs, limousines, executive vans, and buses from top international brands, all kept in showroom condition.

Yes. Every vehicle is fully insured and undergoes routine maintenance to meet UAE transport and safety standards.

Yes. You can choose your preferred vehicle type or class when booking, depending on availability and travel needs.

Our chauffeurs are licensed, uniformed professionals trained in safe driving, route knowledge, and customer care to deliver a seamless experience.

Yes. All chauffeurs communicate effectively in English and are trained to assist international travellers and corporate clients.

You will receive your driver’s name and contact details before the trip begins. Our 24/7 customer service team also monitors every journey.

If there’s any delay, our 24/7 support team will update you with your driver’s exact location and estimated arrival time.

Our Lost Property Department is open from 9:00 AM to 5:00 PM. Share your booking number or trip details, and we’ll help recover your item quickly.

Yes. You can modify or cancel a booking by contacting WhatsApp +971 50 785 2656. Policies may vary based on notice time and vehicle type.

Yes. Pilot & Car operates 24 hours a day, seven days a week, across all Emirates.

Yes. We offer tailored solutions for business clients, including employee transfers, executive meetings, and airport pickups.

Yes. We provide intercity travel between Emirates, including Dubai, Abu Dhabi, Sharjah, and beyond.

Yes. Our event transportation includes limousines, luxury cars, and buses for weddings, conferences, or group celebrations.

We maintain strict safety checks, track vehicles in real time, and employ trained chauffeurs who follow all UAE traffic and passenger safety rules.

Our chauffeurs track flights in real time. If your flight is delayed, the driver adjusts the pickup time accordingly at no extra charge.

Yes. Child seats can be arranged with advance notice. Please share your child’s age when booking to ensure the correct seat type.

Yes. Female chauffeurs can be arranged upon request, subject to availability.

You can share feedback through our website or contact our customer care team directly on WhatsApp +971 50 785 2656. Every comment helps us improve your experience.