This Privacy Policy explains how Pilot & Car (“we”, “us”) processes personal data when you use our website, make an enquiry, or book chauffeur and transport services in the UAE.
1. Data controller
The data controller responsible for your personal data is Pilot & Car, operating from Dubai, United Arab Emirates. Contact: info@pilotandcar.ae.
2. Data we collect
We may collect: identity and contact details (name, email, phone); booking and travel details (pick-up/drop-off, dates, flight numbers where relevant); payment-related information processed by our payment providers; communications you send us; and technical data from our website (IP address, browser type, device identifiers, pages viewed) including via cookies as described in our Cookie Policy.
3. How we use your data
We use personal data to: provide and administer bookings; communicate about your journey; process payments and prevent fraud; improve our services and website; comply with legal obligations; and, where permitted, send marketing (you may opt out at any time).
4. Legal bases
We process data where necessary to perform a contract with you, to comply with law, for our legitimate interests (such as operating and securing our business, provided these are not overridden by your rights), or where you have given consent.
5. Sharing and processors
We may share data with: payment processors, IT and hosting providers, analytics or advertising platforms where used, professional advisers, and authorities when required by law. We require service providers to protect your data appropriately.
6. Retention
We keep personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements, then delete or anonymise it.
7. Security
We implement appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.
8. Your rights
Depending on applicable law (including UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data where relevant), you may have rights to access, correct, delete, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. Contact us to exercise your rights.
9. International transfers
If personal data is transferred outside the UAE, we take steps required by applicable law to ensure appropriate safeguards.
10. Children
Our services are not directed at children. We do not knowingly collect personal data from children without parental authority as required by law.
11. Related policies
See also our Terms of Service and Cookie Policy.
12. Contact
Privacy questions: info@pilotandcar.ae or Contact us.