Pilot & Car is committed to improving accessibility for customers, visitors, and employees. We aim to provide an inclusive experience when booking chauffeur and transport services in the UAE.
1. Our commitment
We work to align our website and customer communications with widely recognised accessibility standards, including WCAG 2.1 Level AA where practicable. Accessibility is an ongoing effort and we welcome feedback to help us improve.
2. Website features
We strive to use semantic HTML, descriptive link text, sufficient colour contrast, keyboard-friendly navigation, and text alternatives for meaningful images. Forms include labels and error messages designed to work with assistive technologies.
3. Booking assistance
If you need help completing a booking online, our team can assist by phone, email, or WhatsApp. We can provide quotes, confirm trip details, and take bookings on your behalf.
4. Vehicle & journey support
Please tell us about mobility requirements when you book (for example, space for a wheelchair or walking aid). We will do our best to recommend suitable vehicles and arrange appropriate assistance, subject to availability.
5. Known limitations
Some third-party content (such as embedded maps or payment pages) may not fully meet our accessibility targets. We review these integrations regularly and raise issues with providers where possible.
6. Feedback & contact
If you encounter a barrier on our website or need accommodation for a journey, please contact us at info@pilotandcar.ae, call +971 50 785 2656, or use our Contact us page. We aim to respond promptly.